Refund Policy
1. Software: 14 days, no questions asked
If Fleet, or any other software you buy from us, is not right for you, you can have your money back in full within 14 days of the purchase. You don’t need to give a reason. The same applies to a yearly update renewal, counted from the day it is charged.
2. How to ask
Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our software orders. Paddle handles refunds and returns. Use the link in your Paddle receipt email or go to paddle.net to find your order and request the refund. You can also write to info@detgaao.com with your order number and we will arrange it with Paddle.
The refund goes back to the payment method you used. How quickly it appears depends on your bank or card provider.
3. Consulting and project work
Fees for consulting, fractional and project engagements follow the Statement of Work or agreement for that engagement and section 4 of our Terms & Conditions.
4. Your statutory rights
This policy adds to, and does not limit, any rights you have under the consumer law of the country you live in.
5. Contact
Questions about a refund: info@detgaao.com.